Refund policy

Return and Exchange Policy

All sales are final, and we do not accept returns or exchange on any items. Please ensure your selection is accurate before completing your purchase. If you have any questions, feel free to contact our customer service team at swatikausa@gmail.com for assistance!

Damaged Items

We take great care in carefully inspecting and securely packing every SWATIKA order so that your dolls arrive safely. As our dolls are handcrafted and delicate, occasional damage may unfortunately occur during transit.

If you receive an item with damage, please contact us within 7 days of delivery and share clear photographs of the item and the damaged area. Our team will review the details and work with you toward the best possible resolution.

Depending on the nature and extent of the damage, we may offer a partial refund, full refund, or store credit, as appropriate for the individual situation.

Our goal is always to provide a fair and thoughtful resolution and ensure that you have a positive experience with SWATIKA.

Refunds

If a refund is approved, the applicable amount will be credited to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us and we will be happy to assist you.

Thank you for your understanding and for trusting SWATIKA to be a part of your celebrations and traditions. We truly value your support.